Samsung · Washing machine
5C
Professional service recommendederror code
Samsung 5C means water is not draining from the washer at the correct speed or at all.
Market, product family, and model applicability
US · en-US · Samsung washing machines covered by the US support index covered by the cited official US support page
product family applicable: The official source applies at the product-family level. Exact controls can still vary by model.
Check the official model/manual lookup (opens in a new tab)What you can do now
Check the accessible drain hose for a kink or incorrect position.
- Check the accessible drain hose for a kink or incorrect position.
Stop and get service when
Request Samsung service if 5C continues.
- Request Samsung service if 5C continues.
Do not do
Do not open the washer or service the drain pump.
Keep checks external and do not access the pump.
If the message returns
If 5C continues after the external drain check, request Samsung service.
Source and scope
Official manufacturer source- Market and locale
- US · en-US
- Product family
- washing machines covered by the US support index
- Official source last checked
- July 25, 2026
- Review status
- Automated evidence review completed · Owner-delegated approval
Samsung
Samsung washing machine information and error codes · Official error-code index
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