Samsung · Washing machine
5C
Safe checks availableService if the code returnserror code
Samsung 5C means water is not draining from the washer at the correct speed or at all.
- Display form
- 5C
- Lookup normalization
- 5C
- Alternate forms
- None retained in the official record
Check the display exactly as shown. The decoder ignores case and spaces, but it never substitutes O/0, I/1, or S/5.
Official meaning, scoped to this source
Samsung 5C means water is not draining from the washer at the correct speed or at all.
- Manufacturer
- Samsung
- Document
- Samsung washing machine information and error codes · Official error-code index
- Product family
- washing machines covered by the US support index
- Market and locale
- US · en-US
This is an official-source interpretation for the stated scope, not a confirmed diagnosis. Meaning can change across brands, models, product families, and markets.
Market, product family, and model applicability
US · en-US · Samsung washing machines covered by the cited official US support page
Exact model applicability has not been verified.
This release retains family or source-index scope only. Do not infer that an arbitrary model uses this code; confirm it in the exact manufacturer manual.
Open the official model/manual lookup (opens in a new tab)Safe external checks
Check the accessible drain hose for a kink or incorrect position.
- Check the accessible drain hose for a kink or incorrect position.
Safe checks and when to request service
Request Samsung service if 5C continues.
- Request Samsung service if 5C continues.
Separate hazard signs such as smoke, flooding, sparks, or a burning smell require the manufacturer's safety instructions.
Do not do
Do not open the washer or service the drain pump.
Keep checks external and do not access the pump.
Check warranty before authorizing service
Warranty coverage depends on the country, model, purchase date, and manufacturer terms. Have the model and serial number available, open the manufacturer's official support or warranty page, and ask whether the service route is authorized before paying for work.
This public record does not make a coverage determination. Use the official model lookup and warranty information linked below.
If the message returns
If 5C continues after the external drain check, request Samsung service.
Source and scope
Official source verified at release- Market and locale
- US · en-US
- Product family
- washing machines covered by the US support index
- Content and safety verified on
- July 26, 2026
- Source updated by manufacturer
- Not supplied in the official record
Samsung
Samsung washing machine information and error codes · Official error-code index
Open official source (opens in a new tab)Verification and review status
- Content meaning and safety verifiedJuly 26, 2026
- Source reachability statusOfficial source verified at release
- Automated evidence review completedPassed · July 26, 2026
- Automated safety rules checkPassed for this published safety boundary
- Human technical reviewPending — no human completion is claimed
- Publication gateAutomated publication checks passed · July 26, 2026
- Official-source conflictNo unresolved conflict admitted to this public release
Automated checks and release approval are not a substitute for a qualified service professional or the exact manufacturer manual.
Evidence used for this guidance
nd, 5E, SE, 5C, SC, 1 5C — No drain error section
Source-backed summary
The 5C group means water is not draining at the correct speed or at all; Samsung directs the user to its no-drain guidance and service if unresolved.
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